Author Archives: Beth Fagan
Mess Up … Fess Up … Dress Up
I credit Tripp Frohlichstein with this saying. Tripp founded Media Masters and is one of the best media trainers in the business. His little saying has proven true time and again. Companies all make mistakes – they are run by … Continue reading
Keep Your Brand Promise
What is a brand promise? First, understand that the term “brand” = “your promise” to the consumer. A brand promise is the statement that you make to customers that identifies what they should expect for all interactions with your products, people and … Continue reading
Be consumer-focused and mission-driven.
Be consumer-focused and mission-driven — every time you open your mouth. The best leaders start every conversation, every speech, every interview, and every employee meeting, with an intense focus on their customers, and their mission of advancing the interests of … Continue reading